Ignacio Julia Vilar is ING Group’s Chief Innovation Officer and Head of Retail Banking Segment. Along with eading the retail operation of ING, Ignacio facilitates and accelerates innovation across the more than 40 countries in which ING is active.
One of his main responsibilities is rolling out PACE, ING’s innovation methodology that combines Lean Startup, Design Thinking and Agile methods into the way of working throughout the organization. For Retail Banking, he has been instrumental in the transformation process that the bank is currently undergoing to create a more unified customer experience across the 13 countries.
Prior to his current role, Ignacio had various financial and strategic roles in Spain, after which he was the Head of Retail both in ING Direct Spain (2011) and ING Bank Poland (2012). He has a degree from CEDEP/INSEAD and Stanford Executive Program (SEP). Ignacio is passionate about creating “a wow-experience for customers,” as he loves to describe it. This is probably what drives him most in all he currently does for the bank.