Laura Klein fell in love with technology 20 years ago when she saw her first usability test. Since then, she’s been an engineer, designer, and product manager, helping companies of all sizes learn about their users so they can build better products. She’s the author of “Build Better Products” (Rosenfeld Media ’16) and “UX for Lean Startups” (O’Reilly Media ’13). In her blog and podcast at Users Know, she rants about product management, design, startups, and growth. She is currently VP Product at Business Talent Group.