Mark Graban is a consultant, speaker, author, and entrepreneur. Mark’s passion is to apply Lean and Toyota Production System principles to improve quality of care and patient safety, to improve the customer/patient experience, to further develop medical professionals and employees, and to help build better workplaces and stronger organizations for the long term. Mark is author of “Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement” and is co-author (with Joe Swartz) of “Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements” and “The Executive Guide to Healthcare Kaizen.” He is also lead blogger and podcaster at www.LeanBlog.org. He is also editor of the book “Practicing Lean.” Mark serves as a consultant to healthcare organizations through his company, Constancy, Inc, and is the VP of Improvement and Innovation Services for the technology company KaiNexus. He has focused on healthcare improvement since 2005, after starting his career at General Motors, Dell, and Honeywell. Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program. He serves on the board of the Louise H. Batz Patient Safety Foundation.