Frequently Asked Questions

What times will the conference take place each day?
At this time, our conference programming is set to take place during the following times:

  •       Wednesday, November 14: 9 a.m. – 5 p.m.
  •       Thursday, November 15: 9 a.m. – 5 p.m.
  •       Friday, November 16: 9 a.m. – 3:30 p.m.

Please note that these times are subject to change.

How do I apply to volunteer?Applications to volunteer are now open. Please see our volunteer page for more information.

Do government entity, small business and nonprofit tickets provide the same access as the standard ticket?
Yes, all tickets provide the same level of access to all conference programming. We have structured our pricing in this way as part of our mission to make entrepreneurial and innovation-focused education available to a wide range of professionals across industries and corners of the globe. We’ve found that  increasing attendee diversity in this way leads to a more enriching experience for everyone involved.

Those looking to purchase non-standard tickets should make sure they meet the qualifying criteria before finalizing their purchase. Each non-standard ticket purchase is subject to verification by Lean Startup Co. We may contact you to request additional information.

What is your refund policy?
Tickets are non-refundable, but they are transferable to another individual who can attend in 2018. Ticket purchases cannot be transferred to any event other than Lean Startup Conference 2018.

Are group rates available?
Yes, special rates are available for groups of two or more. Please visit our group rates page for more information.

How do I qualify for a small business ticket?
Qualifying small businesses should have a government-issued small business certification when registering. We ask small business attendees to submit their company employee identification number (EIN) in order to verify this certification. Organizations that do not have this certification should purchase a standard ticket.

How do I qualify for a nonprofit ticket?
Nonprofit tickets are reserved for registered 501(c)3 organizations dedicated toward social good. Please note that this does not apply to universities, unions and other related organizations that may have nonprofit or not-for-profit status.

We do offer a discounted standard ticket for faculty and staff from educational institutions. Please email [email protected] for more information.

How can I qualify for nonprofit tickets if I'm not based in the US?
We recognize that nonprofit organizations outside the US can't provide an EIN and don't have 501(c)3 status. We encourage non-US nonprofits to still register for nonprofit tickets, and we will follow up with you to ask for your country's equivalent of nonprofit verification

Is a Bootstrapper rate available?
Yes! We've set aside a limited number of heavily-discounted tickets for students and early-stage companies just getting off the ground. Please see our Bootstrapper application to apply.

I’m a teacher/professor and I teach Lean Startup. Do I get a discount
Yes, a discount off the standard ticket price is available for faculty and staff at educational institutions. Please email [email protected] and attach a copy of your university ID for more information.

I submitted a deposit last year for this year’s conference. How do I redeem it?
If you paid a founding attendee deposit, please email chris@leanstartup.co and either forward or attach your receipt that verifies your deposit.

Will the conference be livestreamed?
The Keynote sessions will be livestreamed from the main stage. For more information visit our livestream page here.

What is the conference code of conduct?
Our code of conduct can be found here.

What is the dress code?
We have no required dress code and invite you to come as you are, provided that clothing coverage and content are in good taste.

I am an overseas participant and need a letter of invitation before I can receive my visa. What is the procedure?
Please send a request to [email protected] and include the following:

  • Full name of person for whom you are request the letter
  • Date of Birth
  • Passport Number and include Country of Issuance
  • Job Title
  • Company Name

How can I book my hotel?
Once you are registered for the conference, you will receive instructions to book lodging with a special rate in your registration confirmation email.

I only want to attend one session, do I still have to register for a full conference ticket?
In order to provide a holistic and game-changing experience for all attendees, we are only offering full conference tickets at this time.