B1: My Billion Dollar Mistake
October 23, 2019 at 1:00 PM
Experience Level: Beginner
Track: Enterprise, Government, Nonprofit, Startup
Back in 2008, serial entrepreneur Hiten Shah co-founded KISSmetrics, an analytics company with a bold vision of reinventing the analytics market. Their vision was clear but the execution was flawed. In this interactive Case Study, you’ll learn about the personal struggles that he and his team faced as they worked to build a customer-centric organization where every process starts and ends with customer satisfaction in mind. Participants will discuss real-life examples of lessons learned from failure and strategies for increasing your likelihood of success.