Using user-centered design to get more families into social service programs faster. Problem Once an individual finds a resource that can help them meet a basic need, we often see that the application and enrollment…
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Lean Impact adapts the best practices from The Lean Startup to a new purpose – radically greater social good. The same principles of being customer-focused, building minimum viable products, and driving fast iteration through build-measure-learn feedback cycles apply, but innovation in the social sector is harder and involves some unique challenges.
Drawing on her experience across Silicon Valley, government, and nonprofits, Ann Mei presents practical tools and strategies, vividly illustrated with insights from the real stories of nonprofits, social enterprises, companies, government agencies, foundations, and philanthropists around the world. Lean Impact will be an essential guidebook for anyone who seeks to maximize social impact and scale.