Geeta Wilson is a highly innovative and transformational Customer Experience and Operational Excellence leader with extensive domestic and international experience in startups, Fortune 500 companies such as NCR Corporation, and Humana, a Fortune 100 company.
Geeta is the founder of Humana’s FastStart Consumer Experience lab, an enterprise customer-centric movement that challenges convention and corporate routines. Using methods from Lean Startup, Agile/Scrum, Design Thinking, and Lean Six Sigma to accelerate speed-to-market across all lines of business, the FastStart team has brought its disruptive CX approach to thousands of Humana associates and leaders.
Geeta has been featured in Forbes, The Wall Street Journal, and Inc. Magazine. She was recognized by MM&M as one of its 2017 Top 40 Healthcare Transformers and by American City Business Journals among its 2017 “People to Know.”
The FastStart lab was honored with a 2016 Customer Experience Professionals Association (CXPA) Innovation Award. Geeta’s recent speaking engagements focusing on the consumer experience include Forrester CXNYC 2016 and 2017 conferences, 2016 CXPA Insight Exchange, 2016 Lean Startup conference, and Dreamforce 2016.