Here you will find information about accessibility issues including disability access, gender-neutral bathrooms, plus size friendliness, breastfeeding/chestfeeding options and more about our host city of Las Vegas, our conference hotel The Downtown Grand, and all conference venues.
NOTE: It will be continuously updated with the conference schedule, so check back for updates.
If you have questions that aren’t answered in the current version and/or if there is information you would like to see in this guide contact Ragen Chastain, our Inclusion and Accessibility Manager at [email protected]
Please note that we are not affiliated with, nor recommending, any of the service providers contained. This information is meant to support you and is based on the best information that was available at the time it was compiled, but we recommend that you always do your research and double check.
The airport and its two terminals (numbered 1 and 3) are fully accessible to wheelchair users. The airport itself is large and it can be a long way from the gate to baggage claim, and it includes built-in inclines and declines. There are multiple places with armless, plus-size friendly stools to and rest as there are slot machines throughout the airport.
There are not a lot of seats at baggage claim, and none of the chairs are armless.
If you would like a wheelchair or other assistance at the airport, that should be arranged directly through your airline prior to travel.
ADA Compliant restrooms are available in both terminals and all concourses.
Gender Neutral/Family/Companion Care restrooms are available in both terminals and all concourses, list available at http://www.findfamilyrestroom.com/findrestroom.php?rrsearch=bystate&rrstate=NV
Pet Relief Areas – There are indoor and outdoor areas for emotional support and service animals to relieve themselves.
The suites can be used for breastfeeding/chestfeeding or pumping. They are equipped with Bluetooth enabled SmartLocks, with access gained through the Mamava locater app. The suites are accessible to all and can be locked from the inside via an indicator deadbolt. Inside the suites there is bench seating, a side table for placing pumps and interior outlets with USB ports for plugging in pumps and charging devices. A list of locations is available at: https://www.mccarran.com/SpecialAssistance/NursingSuites
TDD phones for hearing-impaired travelers are provided in both terminals. A TDD information line is available by calling 702.261.3111.
These phones for the deaf and hearing impaired are available in both terminals.
Just outside of baggage claim you will find a taxi stand and line. To get a wheelchair accessible taxis, just ask the agent. They will order the cab and you will be given priority access to the first available accessible cab. It can take up to 20 minutes on demand.
All RTC buses are fully accessible with lowered floors and wheelchair access ramps. They are also equipped with wheelchair securement areas. Priority seating is available for the elderly and persons with disabilities.
The WAX (Westcliff Airport Express) offers service to the Casino Center on Fremont, about a 3 minute roll or walk from The Grand Hotel.
WAX runs 7 days a week: Weekdays from 5:45am to 11:15pm and Weekends from 6:30am to 11:45pm.
The WAX picks up at Level Zero (the bottom level) at the airport. You can also get a ticket once you’re onboard the bus with exact change.
After being dropped off, head northeast on N Casino Center Blvd toward E Ogden Ave
Turn right onto E Ogden Ave
The Downtown Grand Hotel will be on your left at 206 N 3rd Street
WAX Route Map: http://www.rtcsnv.com/wp-content/uploads/routes/wax.pdf
“The RTC will treat as eligible for complementary paratransit service all visitors who present documentation that they have paratransit eligibility in the jurisdiction in which they reside. This can be accomplished in advance of arrival by requesting confirmation of paratransit eligibility be sent to the RTC either by mail, fax or e-mail.If the visitor is requesting to register in advance of their arrival and they are not certified for Paratransit with another transit agency then we will request that the visitor provide documentation of disability by mail, fax or e-mail.
Full details available at: https://www.rtcsnv.com/transit/paratransit/
Accessible buses regularly take passengers to and from the McCarran Rent-A-Car Center from both terminals. At Terminal 1, follow the signs to Ground Transportation on Level 1. Proceed to the Rental Car Shuttle located at the center median outside doors 10 and 11. When at Terminal 3, follow signs to Ground Transportation from Baggage Claim on Level Zero. Proceed to the Rental Car Shuttle located outside West doors 51-54 and East doors 55-58.
The Inter-terminal shuttle service is available to transport you between Terminal 1 and Terminal 3; these services are provided approximately every 12-15 minutes. At Terminal 1, the shuttle bus stop is located on Level Zero. From baggage claim, take the elevator or escalators down one level and exit the terminal building. Take the pedestrian crosswalk toward the covered parking garage to the courtesy shuttle stop. At Terminal 3, the shuttle bus stop is located on Level Zero in the center of the curb.
Las Vegas has a number of services that offer wheelchairs and mobility scooters for rent. Most will drop off the scooter at your hotel lobby before your arrival, and pick it up in the same lobby upon departure. Some options are listed below, please note that these are only suggestions and we are not affiliated with any of these company so be sure to do your own research.
The official conference hotel is The Downtown Grand (https://www.downtowngrand.com/) In order to book an accessible room, just call the reservation line at 855-DT-GRAND (855-384-7263) and request an accessible room.
All designated entrances around the property are wheelchair or ramp accessible.
All paths or travels to the pool, lobby, restaurant and casino are wheelchair accessible. Freedom Beat (coffee shop) offers accessible seating and accessible routes throughout the restaurant. There is a private dining area available if needed.
The shortest walk and Uber spot is located on 3rd Street right outside the hotel lobby. NOTE – on special occasions (ie street fair/music events etc.) 3rd street may be closed. In that case, you must exit the lobby and go across the street to the intersection to catch your taxi/Uber.
ADA compliant restrooms are available in all public restrooms.
There is one gender-neutral restroom located on the casino floor next to the main valet entrance.
Barstools, slot stools, dining chairs, lounge chairs, benches and armless chairs are available throughout the property.
Room #521 (5th floor of the Casino Tower) is a secure guest room with a refrigerator and chairs for nursing/pumping. The hotel can have it ready in 30 minutes upon request. Just call/inquire at the front desk.
The hotel offers King and Queen rooms with the following options: Krown® Standard TDD • Visual Door Knock Signaler • Handset Telephone Amplifier • Visual Telephone Ring Signaler • Alarm Clock with Bed Shaker • KA300SD Visual Emergency Notification System
Here are the pictures of each:
There will be a Lean Startup Branded Sprinter Van available to take participants from venue to venue.
For the Gold Spike – the best entrance is thru the side doors into the Backyard and Living room on 4th street,
Real World Suite – the only entrance is from the 1st Floor of the Gold Spike and they will take the elevator to the 7th floor, the elevator opens directly into the Suite.
Place on 7th – the main entrance is double doors
All venues are ADA accessible. All venues and restrooms have double doors. The Real World Suite is the only venue not on the first floor, and there is an elevator
There are ADA compliant restrooms in all venues.
Gold Spike – there is a family restroom is gender-neutral
The Real World Suite – the main restroom in the suite is a single, gender-neutral restroom.
Place on 7th – gender-neutral restrooms are not available.
All chairs are armless black folding chairs, some have padding, some do not.
There are no spaces specifically set aside for nursing/pumping. The Gold Spike Living Room has cabanas that could be used for this purpose.
Uber and taxi pull in behind the museum and then continue around so they end up on the left side of seen from the front. That would be closest to the entrance and ADA elevator.
All floors are ADA accessible via elevators.
There are ADA compliant restrooms on all floors.
There is one gender-neutral restroom on the 2nd floor and one on the 3rd floor.
The exact setup for this event has not been determined yet. On all floors are benches in the exhibits l. On the second floor are 10 Courtroom benches, 1 Courtroom waiting room bench and 2 large sofas in the “open city” exhibit. Any of those would work well for people needing more space.
There are no spaces set aside for nursing in the museum.
All conference spaces are ADA compliant.
There are ADA Compliant restrooms in all public restrooms. No gender-neutral restrooms are available on the Zappos campus.
The room where the keynotes are happening is theater seating. There are spaces for wheelchairs. In terms of fat-friendly seating there are six seats on the ends of rows that have armrests that raise, there will also be a row of armless chairs in the back.
There will be a space for nursing/pumping.