Accessibility and Inclusion Guide

On this page you will find information about accessibility issues including disability access, gender-neutral bathrooms, plus-size friendliness, nursing options, and more in our host city of San Francisco, and our host venue The Palace of Fine Arts.

NOTE: This will be continuously updated with the conference schedule, so check back for updates.

If you have questions that aren’t answered in the current version and/or if there is information you would like to see in this guide contact Ragen Chastain, our Inclusion and Accessibility Manager at [email protected]

Please note that we are not affiliated with, nor recommending, any of the service providers listed on this page. This information is meant to support you and is based on the best information available at the time it was compiled, but we recommend that you always do your research and double check.

Getting Through San Francisco International Airport (SFO) 

Air Train

SFO’s AirTrain provides year-round service 24 hours a day, with station departures as frequent as every four minutes. AirTrain is wheelchair accessible. Space is designated for wheelchairs at each end of AirTrain cars. Elevator service is available at all AirTrain stations. If you lose an item on AirTrain, you can contact the Lost and Found.

Wheelchairs

Travelers requiring wheelchair assistance are encouraged to advise their airline of their needs when making flight arrangements. Upon arriving at the airport, travelers with wheelchair or other special requests should approach an airline representative for assistance. 

At Domestic Terminals 1, 2, and 3, airline staff can be approached at curbside and check-in areas. At the International Terminal, please proceed to your airline’s assigned counter or dial 1-6210 from specially marked phones at all terminal entry doors.

Arrangements for assistance to and from other locations at SFO can be made with your airline.

Mobile App to Help Travelers with Autism and Cognitive Special Needs

The MagnusCards® mobile app provides guidance about the airport experience. View digital “Card Decks”, customized for SFO, which provide step-by-step instructions that take users through the activities associated with air travel such as check-in, security screening and aircraft boarding.  For more information about SFO’s customized MagnusCards® deck, or to download the free app on Apple and Android devices, visit sfo.magnuscards.com.

Ramps

Ramps are available throughout the public areas of the airport and terminals for easy mobility.

Companion Care Restrooms

Companion Care Restrooms for travelers needing companion assistance are located in all terminals, pre-security and post-security. For more information on companion care restrooms, visit the Passenger Services Listing.

Service Animals

Service animals are allowed in the airport, terminals and AirTrain.  View Traveling with Pets & Service Animals for locations and more information.

TTY

Phone service for deaf and hard-of-hearing people is located on the Departures/Ticketing and Arrivals/Baggage Claim levels of the International Terminal, Terminal 1, Terminal 2 and Terminal 3 at Airport Information Booths. TTY coin and credit operated pay telephones are also available post-security in all Airport terminals. All TTY units are available 24 hours a day.

Visual Paging

SFO has visual paging screens in addition to audio paging services. Screens are located throughout the Airport and terminals. Paging services are available by calling 1.800.I.FLY.SFO or 650.821.8211. Select “2” for paging services.

Information About Accessible Travel

  • New Horizons: Information for the Air Traveler with a Disability offers authoritative information about air travel from the United States Department of Transportation. The guide helps travelers with disabilities prepare for the entire air travel experience, from planning a trip, to navigating airports and getting on and off planes: http://www.dot.gov/airconsumer/new-horizons-information-air-traveler-disability 
  • Access Northern California: Gateway to Accessible Tourism and Outdoor Recreation has resources for planning a trip in and around San Francisco, as well as information on accessible transit options. Topics include getting around San Francisco via public transportation, paratransit services and accessible vehicle rentals: http://accessnca.org/ 

Nursing

Private nursing rooms are available post-security in Terminals 1, 2, and 3, as well as the International terminal

Ground Transportation

Information on Accessible Public Transportation around San Francisco can be found at: https://www.sfmta.com/accessibility

Specific Instructions to get from your starting point to the Palace of Fine Arts can be found here:
https://moovitapp.com/index/en/public_transit-Palace_Of_Fine_Arts-SF_Bay_Area_CA-site_7744508-22

Accessible Taxis

Accessible taxi can be difficult to find in San Francisco, here is a list with some information put together by WheelchairTraveling.com: http://wheelchairtraveling.com/sf-wheelchair-accessible-taxis/

Your hotel may have an accessible shuttle to/from the airport, so definitely check with them as well. 

Wheelchair and Mobility Scooter Rental

Palace of Fine Arts Wheelchair and Limited Mobility Accessibility

  • All conference areas are wheelchair accessible. 
  • The main level is ground level and there are elevators for those who cannot climb stairs 
  • Each bathroom has at least stall that is wheelchair accessible and has a grab bar.

Trans Inclusion

Currently the bathrooms are male/female. We will ask the venue if this is something they can work with us on.

Size Inclusion 

All seats are armless chairs.